Lotte Hotel Jeju: hotel guide

Lotte Hotel Jeju is a 500-room five-star resort hotel in the Jungmun Tourist Complex in Seogwipo. Its architecture takes South Africa’s “The Palace of the Lost City” as a motif, and the resort has the year-round heated pool complex HE:ON, Hello Kitty character rooms, ondol rooms, kids’ facilities and a walking path that leads to Jungmun Beach.

With children, the 0.6 m kids’ pool and water slide, the Hello Kitty rooms and Kids World stand out; with older parents, the ondol rooms combine a bed with Korean-style underfloor heating. HE:ON stays heated through the winter (November–April), and the He:on Night Concert brings live music to the pool in the evening.

This guide uses only the hotel's official information on rooms, dining, facilities and transport. Hours and prices change, so check the official website again before you book.

• HE:ON year-round heated pools: the outdoor spa and garden on the first floor has an adult pool (1.7 m deep), a family pool (1.3 m), a kids’ pool (0.6 m) and healing jacuzzis kept at an average 35–38 °C.
• Hello Kitty character rooms: 46.9 m² rooms themed on Hello Kitty (Kids, Ladies and Princess rooms).
• Ondol rooms: Deluxe and Premier ondol rooms that combine a bed with Korean underfloor heating, good for three-generation families.
• Kids World and activities: on the 4th floor of the main building, with kids’ programmes and leisure booking for hotel guests.
• Walk to Jungmun Beach: a walking path connects the hotel with Jungmun Beach.

Check-in is 15:00 and check-out 11:00 (Deluxe room information). An extra bed costs KRW 48,400 per night including tax and service. Maximum occupancy is 2–4 guests depending on the room. Toothbrushes, toothpaste and razors are not provided in the rooms.

• Hours: May–October 09:00–23:00, November–April 09:30–22:00. Hotel guests only; on check-out day you can use the pools until 15:00.
• Age and safety: entry from age 16 (under-16s with an adult guardian). Children 130 cm or shorter must wear a life jacket in every area and be with a guardian; in the adult pool, children and teenagers under 160 cm must wear a life jacket.
• Kids’ pool: 0.6 m deep, with a toddler pool, a kids’ water slide and LED floor fountains. The slide runs 09:30–11:40, 12:00–14:40 and 15:00–17:40.
• Cabanas: near the kids’ pool, 10:00–22:00, by reservation. KRW 200,000 for 10:00–13:00 and KRW 220,000 for 14:00–17:30 or 18:30–22:00, including fried chicken, lobster tteokbokki, two draught beers and two bottles of water.
• Rooftop daybeds (HE:ON 2nd floor): walk-in on the day, for a fee that varies by season.
• Maintenance: HE:ON is closed for scheduled maintenance on Tuesday 24 November 2026.

• Indoor pool (8th floor, banquet wing): 06:30–20:00, free for hotel guests, with adult and children’s pools and a jacuzzi. Closed on the first Tuesday of each month; until 15:00 on check-out day.
• Kids World (4th floor, main building): daily 09:00–18:00, hotel guests only.
• Seven Star Casino (6th floor, main building): a casino for foreign visitors only, 13:00–05:00.
• Also: fitness centre, sauna, V SPA, tennis and pickleball courts.

• La Seine (6th floor, buffet): breakfast 07:00–10:30, brunch 12:00–14:00, dinner 18:00–21:30. Breakfast and brunch KRW 85,000 per adult and KRW 40,000 per child; dinner KRW 165,000 per adult and KRW 73,000 per child (tax included; children 4–12). Brunch and dinner need a reservation. From 1 January 2027, breakfast runs 07:00–10:00 and brunch 11:30–14:00.
• Peninsula Lounge & Bar (8th floor): 12:00–22:00, meals, wine and cocktails.
• Pool Café (outdoor garden, 1st floor): poolside bar by HE:ON, 12:00–22:00 (12:00–21:00 from 1 November 2026).
• In-room dining: 07:00–01:00.
• Delica Hans: bakery.

Prices and hours are from the official website and can change.

• Airport limousine 600: airport to hotel 06:00–22:40, hotel to airport 06:40–22:20. It stops at the Lotte Hotel Entrance stop, a 2–3 minute walk from the lobby.
• Airport limousine 601: airport to hotel 06:00–21:00, hotel to airport 07:40–22:40, stopping at the hotel entrance.
• Both buses: board at Gate 5 (limousine stop on the right), every 50 minutes, about 50 minutes to the hotel. Fares KRW 4,500 adults, KRW 3,600 middle and high school students, KRW 2,300 primary school children (one way).
• Free shuttle (hotel guests, reservation required): airport to hotel at 15:00, hotel to airport at 10:00 and 13:00. Board at the large-bus car park, zones B-3 and B-4, by Gate 3. Book via the concierge, +82-64-731-4343.
• Taxi: use the taxi rank opposite the terminal.

• Jungmun Saekdal Beach: reached on the hotel’s walking path.
• Cheonjeyeon Falls: a three-tier waterfall with the Seonimgyo Bridge.
• Jungmun Daepo Jusangjeolli: hexagonal basalt columns along the shore.
• Yeomiji Botanical Garden: a large greenhouse garden inside the Jungmun complex.

• HE:ON hours change with the season: 09:30–22:00 from November to April.
• The free airport shuttle runs only three times a day; book it with the concierge in advance.
• La Seine brunch and dinner need a reservation; online bookings close two days before.
• Bring your own toothbrush, toothpaste and razor.
• The Seven Star Casino is for foreign visitors only.